FAQ: Online Pass Purchasing, Security, Privacy and Shipping Information > When can I purchase my pass online? > When will I receive my pass? > What type of credit card can I use? > Can I use my debit card? > Is there a shipping and handling charge? > Can I purchase more than one pass at one time? > Is paying online secure? > What is Rideshare's refund policy? > Who do I contact if I need assistance?
Security & Privacy Information Rideshare uses PayPal™ to process payments, using the latest proprietary technology to ensure your transactions are safe. In addition, PayPal™ has over 1,000 people worldwide dedicated to keeping PayPal™ accounts safe, and stopping online criminals. Click here for more information. Your privacy is of utmost importance to us. Rideshare will not sell or disclose your personal information to any third parties.		Shipping Information Our Customer Service Representatives will receive immediate notice of your purchase and will process and mail your pass(es) within two business day. Rideshare's office hours are M-F, 8am-5pm. If you do not receive your pass within 7 days please contact Rideshare at 781-4362. Please Note: If you purchase your pass(es) using an eCheck, then Rideshare will not ship your pass(es) until the eCheck has cleared, which typically takes 3 to 5 business days.
Frequently Asked Questions: > When can I purchase my pass online? You can purchase your pass anytime, 24 hours a day…7 days a week! That's the beauty of purchasing online. > When will I receive my pass? Rideshare will mail your pass within 2 business days of your purchase. If you never receive a pass(es) that you purchased online, please call 781-4362. Please Note: If you purchase your pass(es) using an eCheck, than Rideshare will not ship your pass(es) until the eCheck has cleared, which typically takes 3 to 5 business days. > What type of credit card can I use? You can buy your pass online with a Visa, Mastercard, Discover or American Express credit card. > Can I use my debit card? As long as your debit card has a Visa or Mastercard logo, then you can use it to purchase your pass. > Is there a shipping and handling charge? No. At this time, shipping and handling is included in the pass price. Can I purchase more than one pass at a time? Yes. You can purchase as many passes as you like at one time (ideal for youth programs such as YMCA or Summer Camps) > Is paying online secure? Yes! We use the latest technology offered by PayPal™ to ensure that your online purchase is secure. Click Here for more information. > What is Rideshare's refund policy? Rideshare will only refund unused, returned passes. Lost or stolen passes will not be replaced. > Who do I contact if I need assistance? Please contact Rideshare at 781-4362 for assistance.