Pass Policy and Frequently Asked Questions

Shipping Information

Our Customer Service Representatives will receive immediate notice of your purchase and will process and mail your pass(es) within five business days. Rideshare’s office hours are M-F, 8am-5pm. If you do not receive your pass within 7 days please contact Rideshare at 781-1385.

Security & Privacy Information

Rideshare uses Stripe™ to process payments, using the latest proprietary technology to ensure your transactions are safe. Your privacy is of utmost importance to us. Rideshare will not sell or disclose your personal information to any third parties.

Frequently Asked Questions

When can I purchase my pass online?
You can purchase your pass anytime, 24 hours a day…7 days a week!

When will I receive my pass?
Rideshare will mail your pass within 5 business days of your purchase. If you never receive a pass(es) that you purchased online, please call 781-1385.

What type of credit card can I use?
You can buy your pass online with a Visa, Mastercard, Discover or American Express credit card.

Can I use my debit card?
As long as your debit card has a Visa or Mastercard logo.

Is there a fee?
Yes. Rideshare charges a $0.50 shipping and handling fee per pass and Stripe charges 2.9% + $0.30 per credit card transaction.

Is paying online secure?
Yes! We use the latest technology offered by Stripe™ to ensure that your online purchase is secure.

What is Rideshare’s refund policy?
Rideshare will only refund unused, returned passes. Lost or stolen passes will not be replaced.

Why doesn’t Rideshare sell senior and disabled discounted passes online?
Discounted passes require identification for purchase and therefore must be done in person at an outlet.

Why doesn’t Rideshare sell daily or weekly passes online?
Due to shipping times, Rideshare is currently only selling monthly passes.

Who do I contact if I need assistance?
Please contact Rideshare at 781-1385 for assistance.