Guaranteed Ride Home

Guaranteed Ride Home (GRH) provides a free or low-cost ride home from work in cases of emergency for commuters in the Back ‘N’ Forth Club who make smart commute choices such as carpooling, vanpooling, public transit, bicycling and walking.

Guaranteed Ride Home is available up to six times per year for anyone actively participating in the Back ‘N’ Forth Club commuter program through iRideshare. Eligible users must commute to work using an eligible mode on the day of their request. Eligible modes include public transit, vanpool, carpool, bicycling and walking. A list of eligible uses and participants for the Guaranteed Ride Home incentive are described in the Policies section below.

How to Request a Guaranteed Ride Home (GRH)

  1. Review our Guaranteed Ride Home Policy below.
  2. Redeem 1 of 6 GRH vouchers at by navigating to Incentives > Point Programs.
  3. Take a taxi, Uber, or Lyft  (reimbursed up to $55) or rent a car from Enterprise Rent-a-Car (free with code received after completing the GRH form).
  4. Submit your receipt to

Guaranteed Ride Home Policy

  • The day the Guaranteed Ride Home is taken, the user must have commuted to work by one of the following modes: carpool, vanpool, bus, bike or walk.
  • The Guaranteed Ride Home must begin from the users worksite; however special exceptions may apply e.g. vanpool breaks down. All exceptions are considered on a case-by-case basis, considering factors such as past program use, tenure with the program, etc.
  • Registered users are provided up to six (6) rides per fiscal year (July 1- June 30).
  • Reimbursement requests without a receipt will not be honored.
  • Reimbursement request must be submitted online at > Incentives > Point Programs.
  • Rideshare will reimburse up to $55 per ride.
  • Any rental car charges after 24-hours will not be reimbursed.
  • Any inappropriate use of the program will be at the users expense and jeopardize future eligibility of the program.
  • Rideshare will only reimburse up to 15% of the total bill ($8.25 maximum) for gratuity on taxi service.
  • Rideshare will mail payments within two weeks to the user’s home address (unless otherwise specified in the request).
  • For users to receive the most cost effective and convenient service, use a ride-hailing service (Uber, Lyft or taxi) for trips less than 15 miles. Commuters should use the rental car option for trips over 15 miles (some exceptions may apply).
  • Absolutely no rides originating from a residence will be reimbursed by this program.

Eligible uses:

  • Illness or crisis of immediate family member (child, spouse, parent)
  • Carpool or vanpool ride is unavailable due to illness or crisis of carpool/vanpool partner, unexpected changes in the driver’s schedule or vehicle breakdown
  • Bicycle problem, including flat tire, mechanical failure, vandalism and theft or inclement weather
  • Unscheduled overtime or late meeting (i.e. no advance warning they would have to work late)

Non eligible uses:

  • Planned overtime
  • Personal errands
  • Medical or dental appointments
  • Business-related travel
  • Injury on the job
  • Regional disasters, such as earthquake or flood
  • Trips from home to work

Guaranteed Ride Home Program Options

  • If less than 15 miles, hail an Uber, Lyft or taxi. Up to $55 of your fare will be reimbursed by Rideshare.
  • If over 15 miles, contact Enterprise:
Enterprise Rent-a-Car, call your local branch
  • Serves San Luis Obispo County and the City of Santa Maria rates Monday-Friday, 8am-6pm
  • Standard charge: $55 flat rate per usage (fully covered by Rideshare)
  • There is no set-up or annual fee
  • Up to a mid-sized car
  • Unlimited mileage
  • Enterprise will send someone to pick you up
  • You must have a valid Drivers License in hand.
  • Call your nearest branch and give them the code on your GRH form:
    • 2989 Broad Street, San Luis Obispo: 805-546-6270
    • 12318 Los Osos Valley Rd, San Luis Obispo: 805-545-9111
    • 633 Spring Street, Paso Robles: 805-239-0628
    • 7434 El Camino Real, Atascadero: 805-461-0871
    • 502 W. Grand, Grover Beach: 805-489-6161
    • 1738 South Broadway, Santa Maria: 805-349-9552
  • Bring the car back to the original location the next morning (at which point you will be given a ride back to your worksite).